HELP / INFORMATION

Returns & order issues.

Help the team understand what has happened.

Something needs our attention?

Contact Cooke’s with your order reference and a description of the issue. If the goods or packaging are damaged, include photographs in your email so the team can review them.

Include in your enquiry

Order reference and contact details
Product names and affected quantities
A description of the issue
Relevant photographs or delivery information

Before returning goods.

Ask the team for return instructions before sending anything back. Confirm the applicable arrangements for your order directly with Cooke’s.